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The Increased Importance of Listening to Your Employees

South Carolina Business Review
SC Public Radio

During the pandemic, employees and employers were forced to rush to adapt to new technologies and health protocols, and our next guest says that as a result, workplace communication suffered. And so she helped lead a study on this topic involving communication management professionals in companies across the US. And, the results are in.

Mike Switzer interviews Dr. Shannon Bowen, a professor in the School of Journalism and Mass Communications at the University of South Carolina.

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After almost 20 years, Mike Switzer retired from Wells Fargo Securities in 2001 as Senior Vice President/Investment Officer and Certified Portfolio Manager. In 1999, he and his wife, Maggie, purchased and operated for eight years the Baskin Robbins ice cream store on Forest Drive in Columbia. They grew the store from a bottom-tier operation in the Baskin Robbins franchise system to one in the top 5% nationwide within three years, tripling sales along the way. While operating the ice cream store, Mike and Maggie received patents for a portable ice cream sink and fold-down sneezeguard they invented and in 2002 started Magnolia Carts, an ice cream cart manufacturing company, which they sold in 2013.