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Improving employee productivity without AI

Leslie Hayes, founder of The Hayes Approach in Greenville, S.C.
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Leslie Hayes, founder of The Hayes Approach in Greenville, S.C.

Artificial intelligence (AI) is said to be the next big factor in improving a company’s productivity. But our next guest says there will always be room for individualized leadership skills training to help company owners and managers improve employee productivity. Mike Switzer interviews Leslie Hayes, founder of The Hayes Approach in Greenville, S.C.

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After almost 20 years, Mike Switzer retired from Wells Fargo Securities in 2001 as Senior Vice President/Investment Officer and Certified Portfolio Manager. In 1999, he and his wife, Maggie, purchased and operated for eight years the Baskin Robbins ice cream store on Forest Drive in Columbia. They grew the store from a bottom-tier operation in the Baskin Robbins franchise system to one in the top 5% nationwide within three years, tripling sales along the way. While operating the ice cream store, Mike and Maggie received patents for a portable ice cream sink and fold-down sneezeguard they invented and in 2002 started Magnolia Carts, an ice cream cart manufacturing company, which they sold in 2013.