The Federal Emergency Management Agency has announce that the disaster recovery center at theJohn Ford Community Center in St. Matthews will close Wednesday, Dec. 16 at 6:00 pm. Applicants in St. Matthews may still visit other recovery centers to ask disaster assistance questions. They can locate their closest center by visiting asd.fema.gov/inter/locator/home.htm.
Representatives from the South Carolina Emergency Management Division, Federal Emergency Management Agency, U.S. Small Business Administration and other agencies are at centers to answer questions about disaster assistance and low-interest loans.
Many services available at disaster recovery centers are also available by calling the FEMA helpline. Applicants can get help by calling 800-621-3362 or TTY 800-462-7585; those who use 711/VRS can call 800-621-3362. Lines are open 7 a.m. to 10 p.m. seven days a week until further notice.
Survivors can use the helpline to:
- Register for federal assistance. Households should register only once.
- Ask questions about FEMA decision letters.
- Learn how to appeal FEMA decision letters. All applicants may appeal.
- Inquire about the status of a registration.
- Provide change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
- Receive information about FEMA home inspections.
- Get questions answered about federal disaster assistance and the application process.
Applicants should have their nine-digit FEMA registration number and zip code if they want to discuss their application.
For the latest information on South Carolina flood recovery operations, visit scemd.org and fema.gov/disaster/4241.