Dominion Energy is reminding customers how to avoid utility scams as part of National Consumer Protection Week, March 1-7.
Dominion says scammers frequently contact customers by phone, text or email, impersonating utility representatives and using urgent or threatening language to pressure them into making payments or sharing personal information.
General Manager of Customer Service at Dominion Energy Christina Freeman cautions scam calls are designed to feel urgent and intimidating. She says if someone is pushing you to pay immediately or is threatening, that's a sign to stop and confirm your account through trusted company resources like the website and mobile app.
Customers who suspect potential scam communication should keep in mind that Dominion will not threaten immediate disconnection if payment is not immediately made nor will the company demand payment by phone or require a wire transfer, money order, prepaid card or gift card. Dominion also will not ask for payment in person.
Customers should take the following steps if they suspect a potential scam:
- Hang up. Do not provide account, payment or any other personal or financial information.
- Ignore. Do not respond to suspicious emails or text messages. Do not click on links or attachments prompting energy bill payment.
- Verify. Scammers do not typically know the customer’s account balance. Customers can verify their account balance and payment due date online or on the Dominion Energy mobile app.
Customers are encouraged to download the Dominion Energy app for the most secure method to check balance information, make bill payments, verify past payments, start or stop service and request payment arrangements.
Additional information about scam prevention can be found on Dominion's website.